Set up your business

Right after you confirm your email, Dialhop asks two things: the four details the receptionist needs before it can answer a call, then what Eli should know about your shop. You can change the details later in Settings, and add to what Eli knows on Knowledge.

What the receptionist needs

• Business name: what the receptionist says when it picks up.
• What kind of business: an auto shop, home services (plumbing, HVAC, electrical), a law office, a restaurant, a salon or barbershop, a dental office, a veterinary clinic, a chiropractic office, or something else. It picks your template: what the receptionist asks before it books, what it never says, and a starter list of services with no prices, used until your own sources name yours. For something else, have Eli write a template for you on the Template tab of Settings after setup.
• Business phone number: the number customers call today. Dialhop keeps answering on it; you forward it to Dialhop when you're ready.
• Time zone: your hours and appointments are read in it. It starts on your browser's zone.

Set up your business

1. Enter the Business name.
2. Pick What kind of business it is.
3. Enter the Business phone number. Type it any way you like; Dialhop tidies it.
4. Check the Time zone.
5. Press Continue.

Tell Eli about your shop

The second step, Tell Eli about your shop, gives Eli what it answers callers from. Both boxes are optional.

1. Enter Your website. Your home page is best; Eli reads your hours, services, and prices from it.
2. Under What callers ask, write anything your website doesn't say, such as "Open Monday to Friday 7:30 to 6, Saturday 8 to 2, closed Sunday. No loaner cars, but a free shuttle within 5 miles."
3. Press Continue. Knowledge opens while Eli reads them.

Each becomes a source on Knowledge, the same as one you add there later. To come back to it, press Skip for now. Until a source gives your hours, the receptionist doesn't say when you're open or book appointments; it takes a message instead.